Customer Reviews
What Cabin Owners Say About Us
Real reviews from real cabin owners across Sevier County, Tennessee.
Average rating
Google Reviews
5-star reviews
Google Reviews
All verified 5-star
"Hickory Home and Cabin Repair saved the day! Our hot tub went down right before a holiday weekend booking. They came out the same day, diagnosed the problem fast, and had it running before our guests arrived. Absolutely phenomenal service."
Jennifer M.
Cabin Owner – Gatlinburg
Hot Tub Repair · March 2026
"AC stopped working mid-summer. Called Hickory and they were out within a couple hours. Fixed it quickly and the price was very fair. I won't call anyone else for my cabin maintenance needs."
Todd R.
STR Owner – Pigeon Forge
HVAC Repair · February 2026
"I manage several rental properties and Hickory has been a game changer. Their maintenance packages keep everything running smoothly and I don't have to worry about emergency calls nearly as often. Highly recommend!"
Sarah K.
Property Manager – Sevierville
Maintenance Package · January 2026
"Had an electrical issue that was tripping breakers for our guests. Hickory came out next morning, found the issue, and fixed it properly. Very professional and thorough."
Mark & Lisa T.
Cabin Owners – Wears Valley
Electrical Repair · March 2026
"Burst pipe in the crawl space — nightmare scenario. Hickory responded quickly, stopped the damage, and got everything repaired. They kept me updated the whole time. Five stars all around."
Donna H.
STR Owner – Gatlinburg
Plumbing Repair · February 2026
"Signed up for their maintenance package and the peace of mind alone is worth it. They caught a minor plumbing issue during a routine check before it became a big problem. These guys know what they're doing."
Brian F.
STR Owner – Wears Valley
Maintenance Package · February 2026
"Had two mini-splits installed in our rental cabin. They showed up on time, ran the lines cleanly through finished walls, and had both units running the same day. Guests constantly comment on how quiet and comfortable the cabin is now. Worth every penny."
Mike D.
Cabin Owner – Pigeon Forge
Mini-Split Installation · March 2026
"Our hot tub heater died on a Friday afternoon with guests checking in Saturday. I called Hickory in a panic and they had a technician out by 6 PM. Tub was hot and ready before check-in. That kind of response is why I only call them."
Rachel S.
Property Manager – Gatlinburg
Hot Tub Repair · January 2026
"Needed a dedicated circuit installed for a new hot tub. They pulled the permit, ran the line to code, and passed inspection on the first try. Clean work, fair price, and they labeled every breaker in the panel before they left."
James P.
Cabin Owner – Sevierville
Electrical Repair · February 2026
"Guests reported a running toilet and low water pressure. Turned out the fill valve was shot and there was a slow leak under the vanity. Hickory fixed both in under two hours and the cabin was ready for the next check-in. Fast and professional."
Amanda L.
STR Owner – Pigeon Forge
Plumbing Repair · March 2026
"Our mini-split was leaking water down the wall and guests were not happy. Hickory cleared the drain line, cleaned the coil, and explained why it happened so we could prevent it. No more leaks and no more guest complaints. Excellent service."
Kevin W.
Cabin Owner – Townsend
HVAC Repair · January 2026
"We live out of state and managing cabin repairs from afar was a nightmare until we found Hickory. Their seasonal maintenance visits catch problems before our guests do, and the written report after every visit gives me total peace of mind. Best decision we made."
Nicole B.
Property Owner – Pittman Center
Maintenance Package · February 2026
"Third time using Hickory for our hot tub. This time the control board was throwing an error code that two other companies could not figure out. Hickory diagnosed it in twenty minutes and had the replacement board installed the next morning. Genuinely the best in the area."
David R.
Cabin Owner – Gatlinburg
Hot Tub Repair · March 2026
"AC went out on a Saturday in July with a full cabin of guests. Called at 9 AM and they had someone there by noon. Capacitor was bad — they had the part on the truck and had us cooling again in under an hour. Cannot recommend them enough for emergency repairs."
Stephanie M.
STR Owner – Sevierville
HVAC Repair · January 2026
"Our cabin is up in Cosby and most companies will not even drive out here. Hickory came out same week, replaced our old tank water heater with a new unit, and winterized the exposed plumbing in the crawl space. Honest people who do quality work."
Robert & Karen H.
Cabin Owners – Cosby
Plumbing Repair · February 2026
"Our hot tub kept tripping the GFCI every time it tried to heat. Hickory traced it to a wet heater element, replaced it, and sealed the cover so water would not get in again. Six months later and still running perfectly. These guys know hot tubs inside and out."
Thomas & Peggy A.
Cabin Owners – Pittman Center
Hot Tub Repair · January 2026
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